Perceived experiential value and continued use intention of e-retail chatbots
Mercy Mpinganjira, Nobukhosi Dlodlo and Efosa C. Idemudia
| Year of publication: |
2024
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|---|---|
| Authors: | Mpinganjira, Mercy ; Dlodlo, Nobukhosi ; Idemudia, Efosa C. |
| Published in: |
International journal of retail and distribution management. - Bingley : Emerald, ISSN 1758-6690, ZDB-ID 2032071-1. - Vol. 52.2024, 13, p. 121-135
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| Subject: | Continued chatbot use intention | Electronic retailing | Perceived chatbot anthropomorphism | Perceived chatbot intelligence | Perceived chatbot risk | Perceived experiential value | Konsumentenverhalten | Consumer behaviour | Online-Handel | Online retailing | Wahrnehmung | Perception | Innovationsakzeptanz | Innovation adoption | Einzelhandel | Retail trade |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJRDM-04-2023-0237 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015162581