Perceived service quality and customer satisfaction : a missing link in Indian banking sector
Bindu K. Nambiar, Hareesh N. Ramanathan, Sudhir Rana, Sanjeev Prashar
| Year of publication: |
2019
|
|---|---|
| Authors: | Nambiar, Bindu K. ; Ramanathan, Hareesh N. ; Rana, Sudhir ; Prashar, Sanjeev |
| Published in: |
Vision : the journal of business perspective. - London [u.a.] : Sage Publ., ISSN 2249-5304, ZDB-ID 2220768-5. - Vol. 23.2019, 1, p. 44-55
|
| Subject: | Indian Banking | Service Quality Perception | Customer Knowledge | Customer Value Evaluation | Customer Acquisition | Customer Satisfaction | Customer Profitability | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Indien | India | Bank | Kundenwert | Customer value | Beziehungsmarketing | Relationship marketing | Kundengewinnung | Customer acquisition | Bankgeschäft | Banking services | Konsumentenverhalten | Consumer behaviour |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/0972262918821228 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012161362