Perceived supervisor and co-worker support for error management : impact on perceived psychological safety and service recovery performance
Priyanko Guchait; Ayşın Paşamehmetoğlu; Mary Dawson
| Year of publication: |
2014
|
|---|---|
| Authors: | Guchait, Priyanko ; Paşamehmetoğlu, Ayşın ; Dawson, Mary |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 41.2014, p. 28-37
|
| Subject: | Perceived supervisor support | Error management | Perceived co-worker support | Perceived psychological safety | Service recovery performance | Service failure | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Arbeitsverhalten | Work behaviour | Kundenzufriedenheit | Customer satisfaction | Dienstleistungssektor | Service industry | Betriebsklima | Work climate |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010403128