Performance-only measurement of service quality: a replication and extension
| Year of publication: |
2002
|
|---|---|
| Authors: | Brady, Michael K. ; Cronin, J. Jr. ; Brand, Richard R. |
| Published in: |
Journal of Business Research. - Elsevier, ISSN 0148-2963. - Vol. 55.2002, 1, p. 17-31
|
| Publisher: |
Elsevier |