Personal touch or convenient tech? : an investigation of customer channel preferences in retail banking

Madhavi Ayyagari, Sanjai K. Parahoo

Year of publication:	2018
Authors:	Ayyagari, Madhavi ; Parahoo, Sanjai K.
Published in:	International journal of financial services management : IJFSM. - Olney, Bucks. : Inderscience Enterprises, ISSN 1460-6712, ZDB-ID 2193369-8. - Vol. 9.2018, 2, p. 103-118
Subject:	channel preferences \| retail banking \| UAE \| United Arab Emirates Banks \| ATM \| customer satisfaction \| face-to-face interaction \| tangibles \| customer continuity intention \| service quality \| SERVQUAL \| SERVPERF \| service technology \| SST \| service management \| motivators \| hygiene factors \| Dienstleistungsqualität \| Service quality \| Privatkundengeschäft \| Personal banking \| Vereinigte Arabische Emirate \| United Arab Emirates \| Kundenzufriedenheit \| Customer satisfaction \| Konsumentenverhalten \| Consumer behaviour \| Beziehungsmarketing \| Relationship marketing \| Electronic Banking \| Electronic banking \| Vertriebsweg \| Distribution channel \| Dienstleistungsmanagement \| Service management \| Bankgeschäft \| Banking services