Please explain why it happened! : How perceived justice and customer involvement affect post co-recovery evaluations : study of Iranian online shoppers
Ali Gohary, Bahman Hamzelu, Hamid Alizadeh
| Year of publication: |
July 2016
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| Authors: | Gohary, Ali ; Hamzelu, Bahman ; Alizadeh, Hamid |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 31.2016, p. 127-142
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| Subject: | Co-creation | Service recovery | Involvement | Perceived Justice | Future co-creation tendency | Post-recovery evaluations | Kundenintegration | Customer integration | Konsumentenverhalten | Consumer behaviour | Gerechtigkeit | Justice | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Iran | Online-Handel | Online retailing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2016.03.013 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011528558