Posttrip behavioral differences between first-time and repeat guests : a two-phase study in a hospitality setting

Miran Kim and Bonnie J. Knutson; Christine A. Vogt

Year of publication:	2014
Authors:	Kim, Mi Ran ; Knutson, Bonnie J. ; Vogt, Christine
Published in:	Journal of hospitality marketing & management. - Philadelphia, Pa. : Taylor & Francis, ISSN 1936-8623, ZDB-ID 2493700-9. - Vol. 23.2014, 7/8, p. 722-745
Subject:	Consumer behavior \| delight \| satisfaction \| loyalty \| hotel guests \| Konsumentenverhalten \| Consumer behaviour \| Kundenzufriedenheit \| Customer satisfaction \| Hotellerie \| Hotel industry \| Beziehungsmarketing \| Relationship marketing \| Dienstleistungsqualität \| Service quality \| Urlaubsverhalten \| Holiday behaviour \| Gastgewerbe \| Hospitality industry \| Krankenhaus \| Hospital

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