Power perceptions and modes of complaining in higher education
Avinandan Mukherjee, Mary Beth Pinto and Neeru Malhotra
| Year of publication: |
2009
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|---|---|
| Authors: | Mukherjee, Avinandan ; Pinto, Mary Beth ; Malhotra, Neeru |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 29.2009, 11/12, p. 1615-1633
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| Subject: | Studierende | Students | Beschwerdemanagement | Complaint management | Hochschulpolitik | Higher education policy | Kundenzufriedenheit | Customer satisfaction | USA | United States |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003928547