Primacy versus recency effects in extended service encounters
Ina Garnefeld; Lena Steinhoff
| Year of publication: |
2013
|
|---|---|
| Authors: | Garnefeld, Ina ; Steinhoff, Lena |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 24.2013, 1, p. 64-81
|
| Subject: | Kundenzufriedenheit | Customer satisfaction | Dienstleistung | Services | Dauer | Duration | Sozialpsychologie | Social psychology | Experiment | Hotellerie | Hotel industry |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009728592