Process completeness: strategies for aligning service systems with customers' service needs
Gabriele Piccoli; M. Kathryn Brohman; Richard T. Watson; A. Parasuraman
| Year of publication: |
2009
|
|---|---|
| Authors: | Piccoli, Gabriele ; Brohman, M. Kathryn ; Watson, Richard T. ; Parasuraman, A. |
| Published in: |
Business horizons. - Amsterdam : Elsevier, ISSN 0007-6813, ZDB-ID 222663-7. - Vol. 52.2009, 4, p. 367-376
|
| Subject: | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing | Workflow-Management-System | Workflow management system | Nordamerika | North America |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003865701