Productivity and customer satisfaction : a DEA network model

Mickael Löthgren ; Magnus Tambour

Year of publication:	1996
Authors:	Löthgren, Mickael ; Tambour, Magnus
Institutions:	Ekonomiska forskningsinstitutet <Stockholm> (contributor)
Publisher:	Stockholm : EFI
Subject:	Kundenzufriedenheit \| Customer satisfaction \| Data-Envelopment-Analyse \| Data envelopment analysis \| Produktivität \| Productivity \| Theorie \| Theory

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