Putting service back into public service : the transformation of Botswana's immigration services

Stephen K. Hacker and Segakweng N. Tsiane

Year of publication:	2012
Authors:	Hacker, Stephen K. ; Tsiane, Segakweng N.
Published in:	Global business and organizational excellence : a review of research & best practices. - Hoboken, NJ : Wiley, ISSN 1932-2054, ZDB-ID 2272974-4. - Vol. 31.2011/12, 2, p. 6-16
Subject:	Einwanderung \| Immigration \| Öffentliche Verwaltung \| Public administration \| Öffentliche Dienstleistung \| Public services \| Organisatorischer Wandel \| Organizational change \| Botsuana \| Botswana

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