Refinement of the technology readiness index scale : a replication and cross-validation in the self-service technolgy context
Year of publication: |
2011
|
---|---|
Authors: | Lin, Jiun-sheng Chris ; Hsieh, Pei-ling |
Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 23.2012, 1, p. 34-53
|
Subject: | Innovationsakzeptanz | Innovation adoption | Performance-Messung | Performance measurement | Konsumentenverhalten | Consumer behaviour | Kulturelle Identität | Cultural identity | Selbstbedienung | Self-service |
-
Liu, Shu-fang, (2012)
-
Thomas-Francois, Kimberly, (2023)
-
Attitudinal and situational determinants of self-service technology use
Oh, Haemoon, (2016)
- More ...
-
Assessing the self-service technology encounters : development and validation of SSTQUAL scale
Lin, Jiun-sheng Chris, (2011)
-
The role of technology readiness in customers' perception and adoption of self-service technologies
Lin, Jiun-Sheng Chris, (2006)
-
Assessing the Self-service Technology Encounters: Development and Validation of SSTQUAL Scale
Lin, Jiun-Sheng Chris, (2011)
- More ...