Relational perspectives of perceived service quality in the online and offline environments : a meta-analysis

Hechmi Najjar

Year of publication:	2020
Authors:	Najjar, Hechmi
Subject:	loyalty \| meta-analysis \| online/offline service environment \| Perceived quality \| satisfaction \| Dienstleistungsqualität \| Service quality \| Meta-Analyse \| Meta-analysis \| Kundenzufriedenheit \| Customer satisfaction \| Konsumentenverhalten \| Consumer behaviour \| Produktqualität \| Product quality

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