Relationship Characteristics and Cash Flow Variability: Implications for Satisfaction, Loyalty, and Customer Portfolio Management
| Year of publication: |
2013
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|---|---|
| Authors: | Tarasi, Crina O. ; Bolton, Ruth N. ; Gustafsson, Anders ; Walker, Beth A. |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, Calif. [u.a.] : Sage Periodicals Press, ISSN 1094-6705, ZDB-ID 14900695. - Vol. 16.2013, 2, p. 121-137
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