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Electronic mobile service quality and customer loyalty : the conditional indirect effect of relationship quality and customer satisfaction
Simiyu, Gabriel, (2023)
Relationship characteristics and cash flow variability : implications for satisfaction, loyalty, and customer portfolio management
Tarasi, Crina O., (2013)
Acta non verba? : the role of customer participation and word of mouth in the relationship between service firms' customer satisfaction and sales performance
Eisingerich, Andreas B, (2014)
The new project management : tools for an age of rapid change, complexity, and other business realities
Frame, John D., (2002)
Managing risk in organizations : a guide for managers
Frame, John D., (2003)
Lessons learned : project evaluation
Frame, J. D., (2007)