Revising importance-performance analysis : a new synthetic service quality indicator applied to the tourist apartment industry
Juan Carlos Martín, Cira Mendoza, and Concepción Román
| Year of publication: |
2018
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|---|---|
| Authors: | Martín, Juan Carlos ; Mendoza, Cira ; Román, Concepción |
| Published in: |
Tourism analysis : an interdisciplinary tourism & hospitality journal. - Putnam Valley, NY : Cognizant, LLC., ISSN 1083-5423, ZDB-ID 2019463-8. - Vol. 23.2018, 3, p. 337-350
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| Subject: | Importance-performance analysis (IPA) | Customer satisfaction | Synthetic service quality indicator by importance-performance analysis (SSQI-IPA) | Serviced apartments | Canary Islands | Performance-Messung | Performance measurement | Dienstleistungsqualität | Service quality | Kundenzufriedenheit |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.3727/108354218X15305418666968 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011929581