Service before self : exploring resilience and locus of control in the frontline service effort behavior
Shameem Shagirbasha, Kumar Madhan, Juman Iqbal and Hamia Khan
| Year of publication: |
2025
|
|---|---|
| Authors: | Shagirbasha, Shameem ; Madhan, Kumar ; Iqbal, Juman ; Khan, Hamia |
| Subject: | Customer incivility | Service effort behavior | Psychological resilience | Internal locus of control | Service employees | Persönlichkeitspsychologie | Personality psychology | Coping-Strategie | Coping strategy | Arbeitsverhalten | Work behaviour | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSTP-03-2024-0078 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015198465