Service climate, professional commitment and job performance of flight attendants in Taiwan

This study of airline managers and flight attendants uses survey information to look at relationships between service climate, professional commitment and job performance. It finds that service climate positively influences professional commitment, influences job performance while professional commitment positively influences job performance and smoothes the relationship between service climate and job performance.

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Year of publication:	2009
Authors:	Yeh, Ching-Wen
Published in:	Journal of Air Transport Management. - Elsevier, ISSN 0969-6997. - Vol. 15.2009, 5, p. 259-260
Publisher:	Elsevier
Subject:	Service climate \| Professional commitment \| Job performance \| Service management

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Type of publication:	Article
Source:	RePEc - Research Papers in Economics

Persistent link: https://www.econbiz.de/10010688187