Service Climate in Self-Managing Teams : Mapping the Linkage of Team Member Perceptions and Service Performance Outcomes in a Business-to-Business Setting
Year of publication: |
2006
|
---|---|
Authors: | Jong, Ad de ; Deruyter, Ko ; Lemmink, Jos |
Publisher: |
[S.l.] : SSRN |
Subject: | Arbeitsgruppe | Team | Dienstleistungsqualität | Service quality | Performance-Messung | Performance measurement | B-to-B-Marketing | Business-to-business marketing | Lieferantenmanagement | Supplier relationship management |
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