Service evaluation model for medical tour service
Year of publication: |
2014
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Authors: | Kang, Inwon ; Shin, Matthew M. ; Lee, Jiwon |
Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1096-3480, ZDB-ID 2415089-7. - Vol. 38.2014, 4, p. 506-527
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Subject: | medical tourism | evaluation model | high involvement | intangible service | benefit and risk | Dienstleistungsqualität | Service quality | Gesundheitstourismus | Health tourism | Bewertung | Evaluation | Kundenzufriedenheit | Customer satisfaction |
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