Service failure : the real reasons employees struggle with customer service and what you can do about it
Jeff Toister
| Year of publication: |
2013
|
|---|---|
| Authors: | Toister, Jeff |
| Publisher: |
New York, NY [u.a.] : AMACOM |
| Subject: | Customer services. | Customer relations. | Employees--Training of. |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | V, 202 S. 24 cm |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 978-0-8144-3199-3 ; 0-8144-3199-2 |
| Source: |
Persistent link: https://www.econbiz.de/10009654703