Service guarantee and optimal payout models
Wen-Chyuan Chiang; Gangshu (George) Cai; Xiaojing Xu; Xiangfeng Chen
| Year of publication: |
2013
|
|---|---|
| Authors: | Chiang, Wen-chyuan ; Cai, Gangshu ; Xu, Xiaojing ; Chen, Xiangfeng |
| Published in: |
International journal of production economics. - Amsterdam [u.a.] : Elsevier, ISSN 0925-5273, ZDB-ID 1092526-0. - Vol. 141.2013, 2, p. 519-528
|
| Subject: | Service guarantee level | Payout | Revenue management | Customer service | Dienstleistungsqualität | Service quality | Kundenservice | Revenue-Management | Garantie | Warranty | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009729407