Service productivity, satisfaction, and the impact on service firm performance

Dongjun Rew, Judy A. Siguaw, and Xiaojing Sheng

Year of publication:	2020
Authors:	Rew, Dongjun ; Siguaw, Judy A. ; Sheng, Xiaojing
Subject:	customer satisfaction \| employee satisfaction \| firm performance \| secondary databases \| Service productivity \| service-profit chain \| Kundenzufriedenheit \| Customer satisfaction \| Unternehmenserfolg \| Firm performance \| Dienstleistungssektor \| Service industry \| Dienstleistungsqualität \| Service quality \| Arbeitszufriedenheit \| Job satisfaction \| Produktivität \| Productivity \| Performance-Messung \| Performance measurement

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