Service quality in the public sector : the case of the Citizen's Service Centers (CSCs) of Greece
Prodromos Chatzoglou, Dimitrios Chatzoudes, Eftichia Vraimaki and Anastasios Diamantidis
| Year of publication: |
2013
|
|---|---|
| Authors: | Chatzoglou, Prodromos ; Chatzoudes, Dimitrios ; Vraimaki, Eftichia ; Diamantidis, Anastasios |
| Published in: |
The international journal of productivity and performance management : IJPPM. - Bingley : Emerald, ISSN 1741-0401, ZDB-ID 2135449-2. - Vol. 62.2013, 6, p. 583-605
|
| Subject: | Öffentliche Dienstleistung | Public services | Dienstleistungsqualität | Service quality | Performance-Messung | Performance measurement | Qualitätsmanagement | Quality management | Neues Steuerungsmodell | New public management | Bürgerbeteiligung | Public participation | Griechenland | Greece |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009774482