Service quality management applying the balanced scorecard : an exploratory study
Pauline Ratnasingam
| Year of publication: |
2009
|
|---|---|
| Authors: | Ratnasingam, Pauline |
| Published in: |
International journal of commerce and management. - Bingley [u.a.] : Emerald, ISSN 1056-9219, ZDB-ID 2473956-X. - Vol. 19.2009, 2, p. 127-136
|
| Subject: | Balanced Scorecard | Balanced scorecard | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Performance-Messung | Performance measurement |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003918753