Service quality : new directions in theory and practice

eds.: Roland T. Rust ...

Year of publication:	1994
Other Persons:	Rust, Roland T. (ed.)
Publisher:	Thousand Oaks, Calif [u.a.] : Sage Publications
Subject:	Dienstleistungsqualität \| Service quality \| Servicepolitik \| Verbraucherzufriedenheit \| Qualitätsmanagement \| Dienstleistungsbetrieb \| Kundendienst \| Qualitätskontrolle
Description of contents:	Table of Contents [gbv.de] ; Table of Contents [loc.gov] ; Description [loc.gov]

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