Service quality of Indian banks : a fuzzy inference system approach
Sreekumar, Sabita Mahapatra, S.S. Mahapatra
| Year of publication: |
July 2015
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|---|---|
| Authors: | Sreekumar ; Mahapatra, Sabita ; Mahapatra, Siba Sankar |
| Published in: |
Asian Academy of Management journal : AAMJ. - Pinang : Penerbit Universiti Sains Malaysia, ISSN 1394-2603, ZDB-ID 2561103-3. - Vol. 20.2015, 2, p. 59-80
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| Subject: | service quality | fuzzy inference system | customer's perspective | banks | India | Dienstleistungsqualität | Service quality | Indien | Fuzzy-Set-Theorie | Fuzzy sets | Bank | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011493202