Service robots in hotels : understanding the service quality perceptions of human-robot interaction
Youngjoon Choi, Miju Choi, Munhyang (Moon) Oh and Seongseop (Sam) Kim
| Year of publication: |
2020
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|---|---|
| Authors: | Choi, Youngjoon ; Choi, Miju ; Oh, Munhyang ; Kim, Seongseop |
| Published in: |
Journal of hospitality marketing & management. - London [u.a.] : Routledge, Taylor and Francis Group, ISSN 1936-8631, ZDB-ID 2486892-9. - Vol. 29.2020, 6, p. 613-635
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| Subject: | artificial intelligence | human-robot interaction | service quality | Service robots | Dienstleistungsqualität | Service quality | Roboter | Robot | Künstliche Intelligenz | Artificial intelligence | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/19368623.2020.1703871 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012256158