Service robots rising : how humanoid robots influence service experiences and elicit compensatory consumer responses
Martin Mende, Maura L. Scott, Jenny van Doorn, Dhruv Grewal, and Ilana Shanks
| Year of publication: |
2019
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|---|---|
| Authors: | Mende, Martin ; Scott, Maura L. ; Doorn, Jenny van ; Grewal, Dhruv ; Shanks, Ilana |
| Published in: |
Journal of marketing research. - Thousand Oaks, CA : Sage Publishing, ISSN 1547-7193, ZDB-ID 2066604-4. - Vol. 56.2019, 4, p. 535-556
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| Subject: | anthropomorphism | compensatory consumption | robots | service | technology | Roboter | Robot | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/0022243718822827 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012177580