Service satisfaction in E_electricity service in Odisha ( a state of India) by structural equation modeling
S. Satapathy; S. S. Mahaparta and S. K. Patel; A. Biswas; P. D. Mishra
| Year of publication: |
2014
|
|---|---|
| Authors: | Satapathy, Suchismita ; Mahapatra, Siba Sankar ; Patel, S. K. ; Biswas, A. ; Mishra, Pravudatta |
| Published in: |
Benchmarking : an international journal ; BIJ. - Bingley : Emerald, ISSN 1463-5771, ZDB-ID 1473104-6. - Vol. 21.2014, 4, p. 634-650
|
| Subject: | Information technology strategy | Customer services quality | Indien | India | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Informationstechnik | Information technology | Strukturgleichungsmodell | Structural equation model | Kundenservice | Customer service | Dienstleistungssektor | Service industry |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010385857