Service separation and customer satisfaction : assessing the service separation/customer integration paradox
Stefanie Paluch and Markus Blut
| Year of publication: |
2013
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|---|---|
| Authors: | Paluch, Stefanie ; Blut, Markus |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 16.2013, 3, p. 415-427
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| Subject: | technology-intensive services | service separation | remote services | paradoxes of technology | B2B-customer satisfaction | mixed-method study | Kundenzufriedenheit | Customer satisfaction | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality | Dienstleistung | Services |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009782110