Service systems : a broadened framework and research agenda on value propositions, engagement, and service experience
Jennifer D. Chandler and Robert F. Lusch
| Year of publication: |
2015
|
|---|---|
| Authors: | Chandler, Jennifer D. ; Lusch, Robert F. |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 18.2015, 1, p. 6-22
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| Subject: | value propositions | engagement | service experience | service systems | service-dominant logic | Service-Dominant Logic | Service-dominant logic | Dienstleistung | Services | Dienstleistungsqualität | Service quality | Dienstleistungsmarketing | Services marketing | Beziehungsmarketing | Relationship marketing | Dienstleistungsmanagement | Service management | Betriebliche Wertschöpfung | Value creation |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010483444