Serving the customer, serving the family, and serving the employee : toward a comprehensive understanding of the effects of service-oriented high-performance work systems

Zhen Wang, Lu Xing, Lynda Jiwen Song and Sherry E. Moss

Year of publication:	2022
Authors:	Wang, Zhen ; Xing, Lu ; Song, Lynda Jiwen ; Moss, Sherry E.
Subject:	customer orientation \| employee health \| service performance \| service workload \| Service-oriented high-performance work systems (SHPWS) \| work-to-family interface \| Personalmanagement \| Human Resource Management \| Beziehungsmarketing \| Relationship marketing \| Dienstleistungsqualität \| Service quality \| Performance-Messung \| Performance measurement \| Dienstleistungssektor \| Service industry

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Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1080/09585192.2020.1837201 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10013370233

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