Smart hotels but not necessarily smart decisions : the smartness paradox
Year of publication: |
2024
|
---|---|
Authors: | Wong, IpKin Anthony ; Xiao, Ya ; Lin, Zhiwei ; Sun, Danni ; Huang, Jingwen ; Liu, Matthew |
Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 36.2024, 10, p. 3378-3402
|
Subject: | Artificial intelligence | Experience | Futuristic lifestyle | Robot | Smart service | Künstliche Intelligenz | Roboter | Hotellerie | Hotel industry | Lebensstil | Lifestyle |
-
Customer experiences with service robots in hotels : a review and research agenda
Rana, Nripendra P., (2025)
-
Lieshout, Marc van, (2019)
-
Service robots in hotels : understanding the service quality perceptions of human-robot interaction
Choi, Youngjoon, (2020)
- More ...
-
Smart dining, smart restaurant, and smart service quality (SSQ)
Wong, IpKin Anthony, (2022)
-
Lin, Zhiwei, (2024)
-
Cocreation of the hospitality brand experience: a triadic interaction model
Lin, Zhiwei, (2020)
- More ...