SNSQUAL : a social networking site quality model
Year of publication: |
2016
|
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Authors: | Phillips, Brandon ; Peak, Daniel ; Prybutok, Victor |
Published in: |
Quality management journal : QMJ. - London : Taylor & Francis Group, ISSN 1068-6967, ZDB-ID 1227108-1. - Vol. 23.2016, 3, p. 19-36
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Subject: | continued use | e-service quality | Servqual | social media quality | WebQual | Social Web | Social web | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Produktqualität | Product quality | Electronic Commerce | E-commerce |
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