Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach
| Year of publication: |
2001
|
|---|---|
| Authors: | Brady, Michael K. ; Cronin Jr, J.Joseph |
| Published in: |
Journal of marketing. - Chicago, Ill : Publications Group of the American Marketing Association, ISSN 0022-2429, ZDB-ID 2183183. - Vol. 65.2001, 3, p. 34-49
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