Sources of satisfaction with luxury hotels for new, repeat, and frequent travelers : a PLS impact-asymmetry analysis
Ivan Ka Wai Lai, Michael Hitchcock
| Year of publication: |
June 2017
|
|---|---|
| Authors: | Lai, Ivan K. W. ; Hitchcock, Michael |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 60.2017, p. 107-129
|
| Subject: | Impact-asymmetry analysis | Service quality | Satisfaction | Luxury hotels | Frequent travelers | Dienstleistungsqualität | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Luxusgüter | Luxury goods |