A comparison of service quality attributes for stand-alone and resort-based luxury hotels in Macau : 3-dimensional importance-performance analysis
Ivan Ka Wai Lai, Michael Hitchcock
| Year of publication: |
August 2016
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|---|---|
| Authors: | Lai, Ivan K. W. ; Hitchcock, Michael |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 55.2016, p. 139-159
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| Subject: | Service quality measurement scale | Luxury hotel | Importance-performance analysis | Three-factor theory | Dienstleistungsqualität | Service quality | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Luxusgüter | Luxury goods | Performance-Messung | Performance measurement | Messung | Measurement | Qualitätsmanagement | Quality management | Macau |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tourman.2016.01.007 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011496308