Students as customers : service process development for improved student's customer experience at BusinessLab of Laurea University of Applied Sciences, Finland
Asko Mononen, Mika Kortelainen and Anni Hellgrén (Laurea University of Applied Sciences, BusinessLab, Lohja, Finland)
| Year of publication: |
[2016]
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|---|---|
| Authors: | Mononen, Asko ; Kortelainen, Mika ; Hellgrén, Anni |
| Published in: |
Advances in applied business research : the L.A.B.S. initiative. - New York : Nova Publishers, ISBN 978-1-63484-926-5. - 2016, p. 219-236
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| Subject: | Studierende | Students | Finnland | Finland | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Hochschule | Higher education institution | Fachhochschule | University of applied sciences |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011489170