Measuring students' expectations of service quality of a higher education institution in a longitudinal design
Domingos Fernandes Campos and Guido Salvi Dos Santos, Felipe Nalon Castro
| Year of publication: |
2018
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|---|---|
| Authors: | Campos, Domingos Fernandes ; Santos, Guido Salvi dos ; Castro, Felipe Nalon |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 31.2018, 3, p. 303-324
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| Subject: | higher education | customer services quality | service marketing | longitudinal study | distance learning | Brazil | Dienstleistungsqualität | Service quality | Hochschule | Higher education institution | Brasilien | Studierende | Students | Studium | University education | Kundenservice | Customer service | Fernunterricht | Distance learning | Längsschnittanalyse | Longitudinal analysis | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsmarketing | Services marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011978867