Taking a deeper look at online reviews : the asymmetric effect of valence intensity on shopping behaviour
Year of publication: |
2013
|
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Authors: | Floh, Arne ; Koller, Monika ; Zauner, Alexander |
Published in: |
Journal of marketing management : MM. - Abingdon : Routledge, Taylor & Francis Group, ISSN 0267-257X, ZDB-ID 645971-7. - Vol. 29.2013, 5/6, p. 646-670
|
Subject: | Online-Handel | Online retailing | Virales Marketing | Viral marketing | Kundenzufriedenheit | Customer satisfaction | Zahlungsbereitschaftsanalyse | Willingness to pay | Experiment |
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