Taking stock of consumer returns : a review and classification of the literature
Year of publication: |
2019
|
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Authors: | Abdulla, Huseyn ; Ketzenberg, Michael ; Abbey, James D. |
Published in: |
Journal of operations management. - Hoboken, NJ : Wiley, ISSN 0272-6963, ZDB-ID 856225-8. - Vol. 65.2019, 6, p. 560-605
|
Subject: | consumer returns | retail operations | return policy | systematic literature review | Bibliometrie | Bibliometrics | Einzelhandel | Retail trade | Konsumentenverhalten | Consumer behaviour | Kapitaleinkommen | Capital income |
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