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Customer engagement in the hotel industry : perceptions of hotel staff and guests
Järvi, Henna, (2019)
Building brand relationship quality among hotel loyalty program members
Lo, Ada S., (2017)
Loyalty programs as travel companions : complementary service features across customer journey stages
Steinhoff, Lena, (2021)
Taxonomy of service‐based loyalty program members
Hansen, John D., (2010)
Taxonomy of service-based loyalty program members
Masterful scholarly competences and the development of impactful B2B marketing theory : contributions of Dr. Shelby D. Hunt
Deitz, George D., (2023)