//-->
Nuanced account management : driving excellence in B2B sales
Shankar, Bala, (2018)
Nuanced Account Management : Driving Excellence in B2B Sales
How the introduction of digital sales channels affects salespeople in business-to-business contexts : a qualitative inquiry
Bongers, Franziska M., (2021)
Was B2B-Produkte wertvoll macht
Almquist, Eric, (2018)
Customers Are Disappearing - That's why customer relationship management is so hot right now. So why are people calling it a "potential flop"?
Almquist, Eric, (2002)
Brand-building: finding the touchpoints that count
Hogan, Suzanne, (2005)