The buffering effects of salesperson service behaviors on customer loyalty after service failure and recovery
Aniefre Eddie Inyang (Doctoral Student, Department of Marketing The University of Texas at Arlington)
| Year of publication: |
2015
|
|---|---|
| Authors: | Inyang, Aniefre Eddie |
| Published in: |
Journal of managerial issues : JMI. - Pittsburg, Kan. : PSU, ISSN 1045-3695, ZDB-ID 1131458-8. - Vol. 27.2015, 1/4, p. 102-119
|
| Subject: | Verkaufspersonal | Salespeople | Arbeitsverhalten | Work behaviour | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Krisenmanagement | Crisis management | Kundenbindung | Customer retention |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011430594