The customer service solution : managing emotions, trust, and control to win your customer's business
Year of publication: |
c 2013
|
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Authors: | Dasu, Sriram ; Chase, Richard B. |
Publisher: |
New York [u.a.] : McGraw-Hill Education |
Subject: | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Produktgestaltung | Product design | Dienstleistungsmanagement | Service management | Dienstleistungssektor | Service industry | USA | United States |
Description of contents: | Table of Contents [gbv.de] |
Extent: | xvi, 223 pages illustrations 24 cm |
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Type of publication: | Book / Working Paper |
Type of publication (narrower categories): | Ratgeber ; Guidebook |
Language: | English |
Notes: | Includes bibliographical references and index |
ISBN: | 978-0-07-180993-1 ; 0-07-180993-7 ; 0-07-180999-6 ; 978-0-07-180999-3 |
Source: | ECONIS - Online Catalogue of the ZBW |
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