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Customer integration and voice-of-customer methods in the German automotive industry
Rese, Alexandra, (2015)
Exploring strategies for capturing customer's tacit knowledge in customer integration methods
Bretschneider, Ulrich, (2016)
There's more than one perspective to take into account for successful customer integration into radical new product innovation : a framework and research agenda
Schweitzer, Fiona Maria, (2020)
Exploring the contributions of involving ordinary users in ideation of technology-based services
Magnusson, Peter, (2009)
Learning from experiments involving users in service innovation
Magnusson, Peter, (2006)
Casting for service innovation: The roles of frontline employees
Engen, Marit, (2018)