The effect of long-term customer relationships and customer-related business uncertainty on the performance of logistic service providers
Year of publication: |
2017
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Authors: | Kuula, Markku ; Malik, Markku ; Raitasuo, Pinja ; Ruiz-Torres, Alex |
Published in: |
International journal of integrated supply management : IJISM. - Olney, Bucks : Inderscience Enterprises, ISSN 1477-5360, ZDB-ID 2164920-0. - Vol. 11.2017, 2/3, p. 172-192
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Subject: | LSPs | logistic service providers | performance | information technology | uncertainty | long-term relationships | Logistikunternehmen | Logistics provider | Beziehungsmarketing | Relationship marketing | Lieferantenmanagement | Supplier relationship management | Risiko | Risk | Dienstleistungsqualität | Service quality |
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