The effect of service emloyees' competence on financial institutions' image : benevolence as a moderator varialbe
Nha Nguyen and André Leclerc
| Year of publication: |
2011
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|---|---|
| Authors: | Nguyen, Nha ; Leclerc, André |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 25.2011, 5, p. 349-360
|
| Subject: | Bankberufe | Bank employees | Qualifikation | Occupational qualification | Firmenimage | Corporate reputation | Genossenschaftsbank | Cooperative bank | Kanada | Canada |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009272245